Privacy Policy

1. Introduction

Welcome to Sarkari Procurement Solutions. We respect your
privacy and are committed to protecting the personal
information you share with us through our website,https://sarkariprocurement.com/

This Privacy Policy explains how we collect, use, store,
protect, and disclose your information when you visit our
website, submit an enquiry, request a consultation, or use
our services.

Our services include GeM registration assistance, GeM and
RITES vendor assessment support, OEM and brand approval
assistance, tender management, documentation support,
procurement consultancy, and related business services.

By using our website, you acknowledge that you have read
this Privacy Policy. Where consent is required by
applicable law, we will seek your consent before processing
your personal information.

2. Information We Collect

We may collect the following categories of information
when you interact with our website or contact our team.

A. Personal Information

When you submit an enquiry or request a consultation,
we may collect:

• Full name
• Mobile number or telephone number
• Email address
• Company or business name
• Information you provide in enquiry forms or messages

B. Business and Service-Related Information

To understand your requirements and provide our consultancy
services, we may collect relevant business information,
including company details, business registration
information, GST details, vendor assessment documents,
product or service information, and other supporting
documents you voluntarily provide or that are required
for the requested service.

Please share only the information and documents necessary
for your enquiry or service. Do not submit passwords,
OTPs, or other confidential authentication credentials
through our website forms.

C. Technical and Usage Information

When you visit our website, certain technical information
may be collected automatically, depending on the website
features and tools in use. This may include:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and time spent on the website
• Referring website or source
• General website interaction and diagnostic information

We use this information, where applicable, to understand
website usage, maintain security, and improve website
performance.

3. How We Use Your Information

We may use the information collected for the following
purposes:

• To respond to enquiries and consultation requests.
• To contact you regarding our GeM registration,
  vendor assessment, OEM approval, tender, and
  procurement consultancy services.
• To understand your business requirements and provide
  relevant service information.
• To assist with documentation, application preparation,
  application tracking, and service-related follow-ups.
• To communicate updates about your enquiry or
  ongoing engagement.
• To improve our website, services, user experience,
  and customer support.
• To measure website performance and advertising
  effectiveness where appropriate tracking tools are used.
• To detect fraud, prevent misuse, maintain website
  security, and resolve technical issues.
• To comply with applicable legal, regulatory, and
  contractual obligations.

We will use your information for purposes that are relevant
to the reason it was collected, or for other purposes
permitted by applicable law.

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information in the following
circumstances:

Service providers:
With trusted providers who help us operate our website,
manage enquiries, provide hosting, maintain security,
support communications, or perform analytics and
advertising measurement, where such tools are used.

Government portals and assessment-related parties:
Where necessary to deliver a service you have requested,
we may use relevant business information and documents
to assist with applications, vendor assessments,
approvals, or other procurement-related processes
involving the appropriate portal, assessment agency,
or authorized party.

Legal requirements:
Where disclosure is required by applicable law, a court
order, or a lawful request from an authorized government
or regulatory authority.

Business protection:
Where reasonably necessary to protect our legal rights,
website, customers, or business against fraud, misuse,
or security threats.

We aim to share only the information reasonably necessary
for the relevant purpose.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to
support website functionality, remember preferences,
understand visitor behaviour, improve performance, and
measure marketing effectiveness.

Depending on the tools enabled on the website, these
technologies may include:

• Essential cookies required for website functionality.
• Analytics cookies used to understand website traffic
  and usage.
• Advertising or conversion-tracking technologies used
  to measure the performance of advertising campaigns.

If Google Analytics, Google Ads conversion tracking, or
similar tools are enabled, certain website interactions
or technical information may be processed by the relevant
service provider in accordance with its applicable
policies and settings.

Where required by law, we will obtain consent before using
non-essential cookies or tracking technologies. You may
also be able to manage cookies through your browser
settings. Disabling certain cookies may affect website
functionality.

6. Third-Party Websites and Services

Our website may contain links to third-party websites
or services, including the Government e-Marketplace (GeM),
external portals, messaging services, or other relevant
resources.

When you visit an external website or use a third-party
service, its own privacy policy and terms may apply.
We do not control the privacy practices, security, or
content of independent third-party websites.

We recommend reviewing the privacy policy of any
third-party service before submitting your personal
or business information to it.

7. Data Retention

We retain personal and business information only for as
long as reasonably necessary to fulfil the purposes
described in this Privacy Policy, provide requested
services, maintain relevant business records, resolve
disputes, and meet applicable legal or regulatory
requirements.

The retention period may vary depending on the type of
information, the nature of the service, and our legal
or contractual obligations.

When information is no longer required, we will take
reasonable steps to delete it, securely dispose of it,
or anonymize it, where appropriate and legally permitted.

8. Data Security

We take reasonable technical and organizational measures
to protect the information entrusted to us against
unauthorized access, loss, misuse, alteration, or
disclosure.

However, no website, internet transmission, or electronic
storage system can be guaranteed to be completely secure.
While we work to protect your information, we cannot
guarantee absolute security.

Please avoid sharing passwords, OTPs, payment credentials,
or unnecessary sensitive documents through general
enquiry forms or unsecured communication channels.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information you have
  provided to us.
• Request correction of inaccurate or incomplete
  information.
• Request deletion of your personal information
  where applicable.
• Withdraw consent where processing is based on consent.
• Raise a concern or grievance regarding the handling
  of your information.
• Request information about how your personal
  information is being processed, where such a right
  applies.

To exercise a relevant right, please contact us using
the details provided in the Contact Us
section below. We may need to verify your identity
before responding to a request.

We will handle requests in accordance with applicable
law and any legitimate record-retention obligations.

10. Marketing Communications

If you contact us or request information about our
services, we may communicate with you regarding your
enquiry, requested consultation, or service requirements.

We will send promotional communications only where
permitted by applicable law and, where required, with
your consent. You may ask us to stop sending promotional
communications by contacting us or following the
opt-out instructions provided in the communication.

Even after opting out of marketing messages, we may
still send essential service-related communications
where necessary.

11. Children’s Privacy

Our website and consultancy services are intended for
businesses, professionals, organizations, and individuals
seeking procurement-related assistance. Our services
are not directed at children.

We do not knowingly collect personal information from
children in circumstances where such collection is
prohibited by applicable law. If you believe a child
has provided personal information to us inappropriately,
please contact us so that we can review the matter and
take appropriate action.

12. Third-Party Processing and Transfers

Some website, hosting, analytics, communication, or
advertising service providers may process information
on servers located outside your state or country,
depending on the services used.

Where such processing or transfer occurs, we will take
steps required by applicable law and relevant contractual
arrangements to protect the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time
to reflect changes in our website, services, business
practices, technology, or applicable legal requirements.

Any revised version will be published on this page
with an updated Effective Date. We encourage visitors
to review this page periodically to stay informed
about how we handle information.

14. Contact Us

If you have questions, concerns, or requests relating
to this Privacy Policy or the handling of your personal
information, please contact us:

We will review and respond to privacy-related requests
in accordance with applicable law.